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Top Ten Retail Banks In Singapore

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1. RHB Bank possibly smallest bank with 7-8 locations, but rates number one for caring customer service
2. Post Office Savings Bank excellent market coverage and reasonable service standards for a very large multi-branch operation   note sister institution DBS is ranked Number 10 below
3. Maybank consistently winning customer approvals year after year
4. Citibank with over 100 years in Singapore can rapidly move to number one as deemed to take slightly higher risks
5. Standard Charter possibly has the best general management in Singapore
6. UOB very capable leadership, but weak at some branches with customer service
7. OCBC has excellent management, but need better performance at retail level
8. HSBC tends to be overly strict with clients which is being reflected at the retail level
9. Bangkok Bank weak at retail due to one branch
9  Bank of China where much is given much more is expected in customer service
9. State Bank of India has great potential with 7 branches however
neglecting potential with non Indians
10. DBS has capacity but overlooks the sick and the old at the retail level making clients wait/stand for too long—poor scheduling of staff for lunch breaks, customers asking for a simple photo copy is a major discomfort for staff to comply+++outdated ATM’s insults customers time losses— due to high frequency of breakdowns—
software needs to be written to dispatch repairmen faster when there is an ATM breakdown or install ATM’s that function

copywrite SingaporeRental.com 06 May 2011 Republic of Singapore

Top Twelve Government Entities In The Republic of Singapore Are Tied For First Place

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The following are all currently ranked Number One As Singapore Government entities:
1. Civil Service College
helping to train and produce better informed and customer centric civil servants that have a focus on the possibility of privatization as opposed to bureaucracy
1. Community Centres
providing recreation and training and personal development needs in a wonderful and safe environment
1. Family Clinics
professional with reasonable waiting times in a soothing environment
1. Immigration and Checkpoint Authority
hard working and productive teams to serve citizens and visitors alike—excellent managers/staff frequently working twelve hour days
1. Inland Revenue
changing culture to one of non punitive service for taxpayers striving to first understand and than comply with laws and procedures

1. Maritime & Port Authority of Singapore
outstanding results in service and training and protection systems for ships, cargo and users
1. Ministry of Education
Better trained teachers with excellence in schools administration provides for a

work force prepared with citizens interested in continuing education—international field trips for primary children is the norm—newer and better is a constant with
facilities and tools for learning, exchanges, and internships
1. Ministry of the Environment & Water Resources
First world quality results in all matters of health/environment/water and in particular in the constant battle with keeping mosquitoes  under control.  Garbage is collected daily.

1. Monetary Authority of Singapore
excellence in constant improvements of systems and regulations, world class teams devoted to the financial affairs and financial services growth of Singapore

1. National Parks Service
fantastic in all visual and functional aspects in the beautification of Singapore

1. Neighborhood Police Posts
getting better year after year
1. Singapore Post Office
has gone  from twice a day home delivery in early years of modern Singapore— to six day once/day delivery rain or shine + adding a multitude of service offerings  Founded in 1819.  On May 13,2003 Singapore Post was listed on the Singapore Stock Exchange with the government of Singapore presently controlling about 30% of the shares.  Results reported for last fiscal year were revenues of S$566 million and profit of S$166 million.
Singapore Post is on this list as a tribute to her leadership and the foresight of Singapore’s leaders to share in her future growth and profits with others.

copywrite SingaporeRental.com 06 May 2011 Republic of Singapore

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